Eddie Mahdi

Why Your Business Needs Cloud-Based Telephony

Even though the Internet is in, doesn’t mean that the telephone is out!

Despite the many online channels on offer, you’ll find most of your audience still prefers contacting you via phone. This means you need a reliable telephony system to accommodate this.

A telephony system is also useful in other aspects of your business, including internal office communications or when coordinating with suppliers.

This is why having a Cloud-based Telephony System is a smart investment.

Through Voice over Internet Protocol (VoIP) technologies, it offers cost-effective calling rates, integrated company networks, customer conferencing and many more benefits – all without being dependent on the aging infrastructure of traditional telephony systems.

What is a Cloud-based (VoIP) Telephony System?

A Cloud-based Telephony System (or Voice Over IP) optimises the Internet to receive and send calls. Instead of relying on analogue copper lines, this advanced system is hosted on a secure data centre to ensure that call transfers and internal routing works effectively.

Because no central hardware is required with a Cloud-based Telephony System, your business’ phones can be easily connected at any location, allowing you to offer phones across multiple offices and even individual employees working remotely.

Cloud-based Telephony System’s external hosting also makes it easy for anyone, anywhere, to reach you via a single number, offering you more control over how people can contact your team.

What are the features of a Cloud-based (VoIP) Telephony System?

At a fraction of the cost of legacy telephone systems, a Cloud-based (VoIP) Telephony System delivers many value-adding capabilities that can boost your business’ productivity, such as:

  • Call recording
  • Call queuing
  • Call forwarding
  • Video conferencing and conference calls
  • Screen sharing
  • Ring groups
  • Voicemail-to-text or email
  • Fax to email
  • Automated attendant
  • Online management
  • Music on hold
  • Do not disturb
  • Local numbers
  • Toll-free numbers

This VoIP system is also compatible with different devices, including traditional phones with adaptors, smartphone apps like Microsoft Teams, VoIP phones and other computer calling software.

What are the different business benefits of using a Cloud-Based Telephony System?

Cloud-Based Telephony Systems are the future of business mobility.

Being equipped with this solution provides many advantages to your business such as flexibility, enhanced operations, better communications and an efficient flow of work between your employees and other stakeholders.

Here are some benefits it offers your business:

  • Portable and Mobile

A Cloud-Based Telephony System can be easily installed. It requires no cables or other heavy hardware as it uses only virtual phone extensions.

This VoIP system also enables your team to be easily contacted through one outgoing number using any mobile phone and computer device.

  • Cost-effective

Cloud-Based Telephony Systems and “softphones” only requires handsets, reliable Internet access and an efficient internal network.

This eliminates the need for expensive telephony infrastructure or expensive PBX hardware, as well as maintenance, without compromising the capabilities it delivers to your business.

  • Scalable

A Cloud-Based Telephony System can easily scale up or down according to your requirements.

This gives you control and flexibility to add or deactivate extensions depending on call volumes. This means that a Cloud-Based Telephony System allows you to make necessary changes to meet the evolving requirements of your team.

  • Improves the quality of customer service

A Cloud-Based VoIP Telephony System takes your customer service to the next level. By having a single number, your clients will never have a hard time reaching out. It also makes the transfer of calls seamless, so the right department can receive the right calls.

This system also collects and displays all statistics and call insights, such as on-hold wait times and average call duration to help you make more informed decisions about how to best serve your customers.

Why do businesses today need a Cloud-Based Telephony System?

It’s expected that the National Broadband Network (NBN) in Australia will soon phase out the older copper telephone lines.

So, switching to a Cloud-Based VoIP Telephony System is one of the best decisions you’ll make today – sparing you from larger costs and future disruptions, all while helping you be one step ahead of competitors.

As an IT Managed Services and Telephony Solutions provider, Centrix can provide you with a Cloud-Based Telephony System that will transform your business’ communications.

Our Managed IT experts can help you with your own Cloud-Based Telephony System

At Centrix, we help small businesses and corporate organisations like yours succeed by managing, supporting and protecting your critical IT infrastructure.

We offer you access to a fully integrated and highly secure telephony communication system that is tailored to your business’ needs. Bringing together voice messaging, instant messaging and all your collaborative applications, your staff will be able to communicate from anywhere using any device.

To learn more, contact us today:

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