ChatGPT is the new talk of the town – and it stands out for a good reason.
As the newest Artificial Intelligence (AI) technology that optimises Natural Language Processing (NLP), ChatGPT is potentially set to revolutionise how businesses communicate with stakeholders.
Through its capabilities to deliver human-like conversational experiences to users, ChatGPT enables companies like yours to easily streamline the process of content generation, effectively automate communications and efficiently respond to queries.
So, it’s no wonder that more businesses are beginning to utilise this chatbot even within their IT functions.
But the question now is: Can ChatGPT really provide the IT support businesses need?
Will it help resolve IT issues better and faster than humans? Can ChatGPT accurately assist employees when it comes to the IT solutions they require?
Let’s find out.
What is ChatGPT?
ChatGPT or Generative Pre-trained Transformer is a chatbot designed to deliver conversational engagements like facilitating dialogue-format conversations, providing answers to follow-up questions and correcting inappropriate prompts.
It belongs to the GPT-3 family of language models developed by OpenAI, which makes it capable of searching and reading millions of web articles and books online. This enables ChatGPT to also produce a wide range of content – from stories and essays to lecture notes and even software code.
Because ChatGPT optimises both natural language processing and machine learning to understand conversations, as well as provide context-specific and human-like responses in real-time, various businesses have deemed it as a useful tool for their customer and IT support teams.
3 ways businesses are leveraging ChatGPT for their IT
IT underpins all facets of your business’ operations, providing all the hardware, software, communication systems and technologies needed to help employees complete their work and deliver value to customers.
To tap into the potential of AI, gain a competitive advantage and keep up with the ever-changing business landscape, businesses have also started to optimise ChatGPT to enhance their entire IT function.
Here’s how and why they do it:
- Integrating ChatGPT into IT support systems
Businesses use ChatGPT to develop chatbots for their IT support systems, which then can provide instant and automated responses to IT queries 24/7. Through the automation of support tasks, they aim to boost internal efficiencies and help IT staff focus on more value-adding activities.
- Using ChatGPT to produce informative and value-adding resources
Nowadays, companies are using ChatGPT to draft IT policies, knowledge-based articles, troubleshooting guides and disaster recovery plans. The goal here is to efficiently create IT content that will enable employees to prevent and resolve IT issues on their own.
- Taking advantage of ChatGPT to analyse data
Some businesses use ChatGPT to analyse feedback, reviews and other data. They believe that it can provide ideas, summaries and insights for identifying patterns and trends, as well as for making decisions.
Nevertheless, despite the benefits ChatGPT offers to support your business’ IT, there are still concerns surrounding its use:
- Can ChatGPT provide comprehensive and accurate answers to assist employees resolve complex issues, reduce IT errors, as well as follow specialised instructions?
- Are ChatGPT-generated IT resources enough to mitigate risks and prevent disasters from happening? Will they help prevent any downtime that could be detrimental to your firm as a whole?
- To analyse data, can ChatGPT understand the full context of situations and nuances of each interaction?
These are all great questions.
So, can ChatGPT replace IT management?
At Centrix, our answer is simple: NO.
ChatGPT can augment the support and services delivered by IT, but it can never replace the skills, knowledge and all-encompassing assistance a team of human IT experts can provide.
While it’s more advanced compared to other conversational AI in the market, ChatGPT still has the following limitations:
- Lack of empathy and sense of responsibility
ChatGPT can generate text and answer IT-related questions but it’s impossible for it to provide emotional support and assurance, which are essential whenever employees face complex technical issues.
So, even though you can employ it as a chatbot technology for support services, ChatGPT can’t fully be responsible and accountable for handling problems like a human staff member can.
- Limited problem-solving abilities
The output generated by ChatGPT is based on previous inputs and existing information it can find online, rather than through experience and critical thinking. So, the answers you get depend on prompts and training data.
With this, expect that ChatGPT lacks the creativity and common sense reasoning needed when it comes to analysing particular situations and coming up with more flexible IT solutions.
- More reactive than proactive
ChatGPT can be integrated into IT support systems, helping you instantly respond to queries about existing IT concerns or problems.
But unlike IT management, this technology can’t make decisions nor implement strategic plans to minimise risks, prevent threats and safeguard the business.
Managed IT to support your business
IT plays an essential role in the continuity of your operations and the overall success of your business.
This is why it’s important to be equipped with a team of professional IT experts who can oversee and support the entire running of your technical systems – from the internet to email, hardware to software. You need to have human support staff available who can assist your employees and meet all of your IT needs, no matter how unique.
Fortunately, you can rely on Managed IT services to take care of your technology, cyber security, hardware, software and other IT-related demands.
Is your business ready to benefit from Managed IT services?
Whether you simply want someone to maintain your current IT and communications systems or you prefer a fully outsourced IT solution, Managed Service Providers like Centrix have the right IT solutions for you.
Our team is at your service to detect disturbances, address cyber vulnerabilities and manage your technology systems, so you can prioritise growing your business. With our Managed IT services, we’ll remove the burden of time-consuming IT tasks and keep your business on the cutting edge.
That way, you can focus on what you do best, knowing that all of your digital systems are in good hands at all times. We go above and beyond to strengthen and further enhance your capabilities to take your business to a whole new level.
Let Centrix take your IT system to the next level with Managed IT Services
An efficient IT system secures your business data, supports your team and ensures your growth.
At Centrix, our Managed IT services are designed as part of our multi-layered productivity and security approach. We help small businesses all the way up to corporate organisations succeed by managing, supporting and protecting their critical IT infrastructure.
Backed by our extensive knowledge and expertise, Centrix is here to support your whole team with comprehensive IT Service Packages, Cybersecurity Protection and Managed Services.
So, are you ready to thrive in today’s digital landscape?