What our customers say:

“With Centrix there is a far greater perception that someone is looking after our IT. The timeliness of response is much better. I feel like someone looks after our network and the onus isn't on me to alert anyone and make them fix it.”

Rick Merten, Permission Marketing

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MANAGED IT

Going above and beyond to strengthen and enhance your capabilities in order to take your business to a whole new level.

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Our Managed IT Services

How critical is your business’ Information Technology infrastructure?

In most modern businesses, IT underpins all facets of operations. This includes the hardware and software that help our team get work done, and the communications services like the Internet, email and phone that connect you to your customers and supplies.

Despite the essential role these IT services play in contributing to your business’ ongoing success, not every organisation has the resources, capacity or expertise available to ensure that their technology and systems are running correctly to best support their operations.

Our Managed IT solutions can help you fill this gap, and go above and beyond to strengthen and further enhance your capabilities to take your business to a whole new level.

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Tailored IT Service Packages

OUR IT PACKAGES

Every business is different and requires a tailored IT Service based on your specific requirements.

 

Whether you simply want someone to maintain your current IT and communications systems or you prefer a fully outsourced IT, we have a package that will suit you. 

 

To find out more about these three packages or to discuss which would be best suited to your needs, speak to us today.

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To ensure your IT processes are running smoothly and effectively, we will proactively monitor and maintain your core IT systems at all times to provide a reliable, secure and structured IT environment.

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In addition to the Sustain package, Synergy involves an added level of assistance and maintenance with a dedicated support team, offering fast and responsive service desk support as well as regular onsite system administration.

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Shield offers you a high level of expert consultation, customisation and strategic planning, coupled with a dedicated team of part or full time IT Engineers on-site to provide daily assistance to you and your team in person.

 
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(Professional)
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(Comprehensive)
24/7 infrastructure monitoring & reporting
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Proactive network maintenance schedule
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Industry leading tools and ticket management processes including customer portal
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Guaranteed response times - SLA measurement and management
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Expert and locally based service desk with unlimited IT support
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Regular scheduled visits by dedicated system administrators
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Network documentation including tailored procedures & forms
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Account management
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Fixed cost IT services
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Full time onsite IT engineer/s
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IT team management
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Strategic CIO service
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Tailored management reporting
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sustain_img
(essential)
24/7 infrastructure monitoring & reporting check-icon
Proactive network maintenance schedule check-icon
Industry leading tools and ticket management processes including customer portal check-icon
Guaranteed response times - SLA measurement and management check-icon
Expert and locally based service desk with unlimited IT support check-icon
Regular scheduled visits by dedicated system administrators check-icon
Network documentation including tailored procedures & forms check-icon
Account management check-icon
Fixed cost IT services check-icon
Full time onsite IT engineer/s check-icon
IT team management check-icon
Strategic CIO service check-icon
Tailored management reporting check-icon
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(Professional)
24/7 infrastructure monitoring & reporting check-icon
Proactive network maintenance schedule check-icon
Industry leading tools and ticket management processes including customer portal check-icon
Guaranteed response times - SLA measurement and management check-icon
Expert and locally based service desk with unlimited IT support check-icon
Regular scheduled visits by dedicated system administrators check-icon
Network documentation including tailored procedures & forms check-icon
Account management check-icon
Fixed cost IT services check-icon
Full time onsite IT engineer/s check-icon
IT team management check-icon
Strategic CIO service check-icon
Tailored management reporting check-icon

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(Comprehensive)
24/7 infrastructure monitoring & reporting check-icon
Proactive network maintenance schedule check-icon
Industry leading tools and ticket management processes including customer portal check-icon
Guaranteed response times - SLA measurement and management check-icon
Expert and locally based service desk with unlimited IT support check-icon
Regular scheduled visits by dedicated system administrators check-icon
Network documentation including tailored procedures & forms check-icon
Account management check-icon
Fixed cost IT services check-icon
Full time onsite IT engineer/s check-icon
IT team management check-icon
Strategic CIO service check-icon
Tailored management reporting check-icon

What is Managed IT?

Reliable and efficient IT systems are the backbone of your business.

 

When they are all working correctly, most people don’t realise how much effort goes into the ongoing maintenance for everything to continue running smoothly. However, if there is ever an issue, such as internet drop out or device failures, IT becomes top of mind.

 

To avoid disruption, your team needs to be constantly supervising and maintaining these systems. But this requires the right level of expertise.

 

Centrix’s Managed IT services allow you to outsource these functions to our professional solutions team, who are experts in overseeing and supporting the entire running of your technical systems, from internet to email, hardware to software.

 

Our Managed IT services are highly cost-effective, because our experience and expertise can maximise your IT Return On Investment. Our dedicated team are well-versed with a comprehensive range of IT solutions, ensuring we will meet all of your needs, no matter how unique.

 

Outsourcing your IT needs to Centrix will give your business access to a team of Australian IT specialists as and when you need them. You can focus on growing your business, knowing that the underlying IT systems are in expert hands.

 

To learn more about Managed IT services, contact our team today.

How Managed IT Helps your Business

The right Managed IT option for your business should be tailored to meet all of your requirements, no matter how unique or specific they are.

 

Our Centrix Managed IT services include:

 

  • Monitoring of your systems 24 hours a day, 365 days a year
  • Guaranteed superior service levels
  • Totally transparent reporting
  • Technical support face to face, via phone, email and your own online portal
  • Proactive management of your IT so problems are dealt with before they occur
  • Onsite System Administration
  • Engineers with up to date qualifications and accreditations
  • Fixed costs

Features

A Dedicated Support Team

We have a whole team waiting to assist you. You will have access to a multi-tiered technical team of highly skilled support engineers that are supervised by a dedicated client services manager. You'll feel as though you have an in-house IT department – without the costs.

Fast and Responsive Help

Contact our service desk anytime by phone, email or via our online support portal. Using simple and secure remote control tools, most response times are within minutes. Access to emergency after hours is also available.

Real-Time Monitoring

Our real-time monitoring and reporting mean problems are identified and prevented, and expensive downtime avoided by dealing with technical problems before they impact your business or your team.

Proactive Management of Your IT

We make sure you have a more reliable, secure and structured IT environment. Through regular performance reviews and capacity planning, we can ensure your IT systems continue to meet your business needs.

Benefits

Focus on Your Business, Not Your IT

Your company can focus on its strategic business goals while we concentrate on managing your IT environment, giving you peace of mind.

Manage Your Costs

We offer predictable fixed monthly pricing as well as assistance with budgeting your yearly IT requirements, making it easy to manage your costs.

Increased Productivity

Improved productivity of your staff due to your reliable and high performing IT systems and responsive technical support.

Flexibility

It doesn't matter if you scale up, scale down, or add different options when the need arises. As your business needs change, we change with you.

Virtual CIO

It’s important to keep your IT running smoothly, but it’s just as important to have someone lead the overall direction and leverage technology effectively to help you deliver your business goals and differentiate you from your competition.

That is the role of the Chief Information Officer (CIO).

 

The CIO provides IT leadership and strategic direction. Depending on size and requirements, some businesses have full-time internal CIOs, others may only have it as a part-time position and some may not have a CIO at all.

 

Our Virtual CIO service is exclusively offered to Centrix Managed Service clients and provides your business with CIO-level expertise without the associated overhead.

 

If you currently have a CIO internally, our Virtual CIO service acts as an additional resource partner to help them with their overall objectives and projects. For businesses without a current CIO, our Virtual CIO can perform this entire function for your business, providing strategic guidance and support.

 

Want more information or have questions about our Virtual CIO service? Speak to our team today

 

IT HEALTH CHECK

IT Solutions Strategy and Design

Hardware and Software Procurement

IT Project Management and Implementation

Your IT infrastructure and systems must achieve good Return On Investment (ROI), and this is only possible if it is working both effectively and efficiently.

As business scales, and you introduce new systems, your IT requirements will shift over time. Continuing to maintain old systems and structures that no longer fulfil your needs can lead to bottlenecks. Your operations may also struggle to keep up with the competition due to having to work with outdated technology.

Unleash your business’ full potential with a discreet and independent IT Health Check. The experts at Centrix will review your entire set up, and deliver a checklist of suggestions about how you can resolve any issues and risks we have found.

To learn more about how to review your current IT system, or to ask any questions, speak to our friendly team about The Centrix IT Health Check.

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What approach should you take to ensure your IT solution equips your business with the best capabilities to achieve your objectives, while keeping within your budget?

IT strategy and design aims to implement the optimal IT solution for your business needs. Expertly executed, this can improve your customer service levels, lower your operational costs, improve revenue, and give your business a much needed edge over the competition.

Our professional team of consultants will work to understand your processes and systems, and develop a plan toward a comprehensive solution which will improve your infrastructure. Contact our IT Strategy and Design Team today to learn how we can take your business to the next level.

Features

A dedicated support team

We have a whole team waiting to assist you. You will have access to multi - tiered technical team of highly skilled support engineers that are supervised by a dedicated client services manager. You’ll feel as though you have an inhouse IT department - without costs.

benefits

A dedicated support team

We have a whole team waiting to assist you. You will have access to multi - tiered technical team of highly skilled support engineers that are supervised by a dedicated client services manager. You’ll feel as though you have an inhouse IT department - without costs.

Does your team have the right tools needed to achieve operational success?

When it comes to tools for success, it’s not just about selecting the right hardware and software applications, but also acquiring the right package, service and support at the best price through the right suppliers.

For example, identifying the need for Smart tablets for the sales team and then choosing the right bundle to match their needs will cut down wastage and ensure compliance. However, this can be quite a significant undertaking.

IT Solutions providers like Centrix leverage years of experience to offer you independent advice and recommendations. Our IT Acquisitions and Procurement team can help you to source the right equipment for your needs, at the optimal price level.

To learn more about how we can help you, speak to our IT Acquisitions and Procurement team today.

IT projects include things like installations, office relocations, upgrades, migrations and infrastructure changes. These projects can improve your business’ operations and resilience.

But how do you ensure that these projects achieve Return On Investment, and avoid derailment or budget blowouts?

A professional IT service provider can provide the detailed management needed to ensure these solutions and projects are implemented correctly. The best IT Project Management and Implementation services will take care of the project the entire way, from planning and development, all the way to projection completion.

This way, you can focus on your business, knowing your IT projects and upgrades are in professional and experienced hands.

Talk to the Centrix IT Project Management and Implementation Solutions team today to discuss your upcoming projects, and how we can help ensure their smooth and successful completion.

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CONTACT US
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James Maitland

General Manager, Salvo Property Group

Engaging Centrix to look after our IT has allowed myself and the business to focus on our own business activities. We had previously spent a lot of time working on our IT and never to a level of knowledge or professionalism we receive from Centrix. This alone represents a huge saving in terms of cost and administrative hassle.

Having worked through multiple IT systems and relocations, Centrix has always been consultative and offered me practical solutions for Salvo’s requirements.

Centrix support is hands down the best I’ve experienced, IT help is consistently responsive. With our latest IT update, Salvo staff are also able to work from any of our locations and anywhere else which helps the business ensure the best possible outcome for our own customers.

I would say Centrix are extremely technically competent, but also have a very clear view of our business so everything is done in a way that works for us.

Paul Sleeman

Group Financial Controller, Austral Monsoon Group

We have implemented a significant change from engaging Centrix. Centrix provided a snapshot of our existing set up and proposed alternatives. Our migration to Office 365 has settled a large range of email issues we were experiencing. The massive changes we have implemented have given us a level of comfort in terms of reliability and security.

We would recommend Centrix to others. We found them easy to deal with, able to talk in laymen’s terms and offer a desirable solution. We selected Centrix over 3 other providers as they gave us the most confidence that they could satisfy our needs.

Grant Ricker

Chief Operating Officer, Altura Learning

Before engaging Centrix we were concerned that we may not be able to get the same level of support as someone full time. What we actually found was that staff became less dependent on our internal IT resource and attempted to fix their own problems before contacting external support.

We’ve experienced great ticket resolution times between 3-8 hours and we now have multiple people who are across how Altura Learning IT infrastructure works. Our IT works, we have better documentation and Centrix have provided solutions that covered both offices in Australia and UK. Prior to this our single IT administrator had to cover both countries from Australia, which resulted in poor working hours.

Centrix have proved to be an effective IT solution for Altura Learning – They fit well and offer good solutions to SME’s.

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Curious or Need Help?

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Whether you have questions about your business IT operations, or you are looking to work with Centrix in any capacity, we're ready to help. Reach out to our team today.