2 x Helpdesk Technicians

Position Summary:

We are currently looking for two Helpdesk Technicians to join our team. Reporting to Service Manager, you will join a team delivery responsible for delivering support and system administration services to a variety of clients, with a mix of proactive and reactive support, as well as involvement in systems and server installations and upgrades. You must be passionate about the IT industry and enjoy finding solutions to problems, working as part of a team and communicating with others. You would describe yourself as organised, career orientated, with an attention to detail that allows you to produce high quality work, consistently.

Key responsibilities:

  • Providing helpdesk assistance and support to our clients’ users
  • Troubleshoot incidents ranging from basic to more complex issues
  • Resolve technical problems through defined escalation process
  • Maintain analysis of user problems and requests within ticketing system
  • Maintain accurate IT documentation and records

Required attributes:

  • Good time management and organisational skills
  • Strong customer service focus
  • Excellent communication skills across all levels
  • Team player and ability to work under pressure and deal with multiple tasks

Required certificates and experience:

  • Minimum MCP, MTA or MCSA
  • Minimum 2 years’ commercial experience in a similar role
  • Good knowledge of a wide range of key technologies such as Desktop Administration, Microsoft Server, Office 365, visualisation and networking

What we offer:

At Centrix, we understand that our employees are our number one asset. We recruit the best and place a large focus on ensuring they are rewarded for their efforts. Our focus is on promoting from within, as such we have in place career progression pathways and we provide the training that you need to get there. Our work is challenging and will require you to apply your previous skills and experience, but be assured you will be exposed to a wide variety of technology that will allow you to continue to build your knowledge and skills. You will be part of a small supportive team who love what they do, we are driven by our passion for the IT industry. We also provide a variety of employee benefits to our staff.