At the same time your business grows, so does its IT requirements. The correct time to begin the process of outsourcing your in-house IT department will depend on the following factors;
For many businesses, hiring a dedicated IT technician or department is simply not a viable option. Can you afford to hire a full-time IT technician? Is there enough work to fill a full-time role? Will this technician keep up-to-date with the latest changes in the industry? On the flip-side, many business decision-makers don’t like the complete reliance of their business operations on a select few employees, for fear of that employee leaving (all their eggs in the one basket etc.).
If you are happy with your IT staff, but feel that external support could be of benefit to your business, using an outsourced partner to work with your current IT team is a viable option. Leave your current technician to focus on key projects and allow the partner to worry about the maintenance, management and support of your IT infrastructure. Or perhaps the other way around? An outsourced partner can perform all the strategic work, leaving the internal IT team to look after the support side of things. Depending on the skills and experience of your internal team, a combination thereof can be arranged.
Sometimes a business might need to look outside their company to get independent advice on their current network/IT platforms. In this case, an IT Audit is a step worth considering as a way to determine what state your current IT system is in.
There is significant time and financial investment required to have an in-house IT technician on the books. Centrix are here to discuss and work with you, whatever your business needs and/or requirements are. There are many advantages in outsourcing part or all of your IT to a local and dedicated team of experts.
As your business grows, so do your needs and in particularly your IT requirements. When your business has outgrown its current IT system, you’ll often be facing these type of scenarios;
Outsourcing your IT needs to a firm that specialises in IT managed services ensures that you are getting a wider range of expertise than you would otherwise get from a single IT technician or a small team of IT professionals. The phase your business is currently in (or the phase you’ll likely enter in 5 years’ time) will affect what type of outsourced support you will require. Here at Centrix, we have technicians with a diverse range of skills who can handle just about any type of problem or potential problem, by offering structured and responsive services, enabling our clients to focus on their business.
Managed IT is the proactive management of a businesses IT department or system – typically known as a Managed Services Provider (MSP) – and is provided on behalf of a customer. The operative distinction that sets apart a MSP is the proactive delivery of their service, as compared to reactive IT services, which have been around for decades. So, in essence, Managed Services Providers offer;
A NOC service is essentially a centralised location where IT technicians can directly support the efforts of remote monitoring and management. NOC engineers and technicians are responsible for monitoring and controlling your computer/ telecommunication network, while also monitoring infrastructure health, security and capacity. They help to ensure optimal network performance, organisational productivity and can foresee problems before they arise. No matter how much faith you might have in your IT technician or department, are they able to match a NOC service and its comprehensive maintenance, monitoring and service?
Anyone who has been in business for even a short period of time knows that things never quite work out as planned. Your IT infrastructure is no different. Sometimes it can run seamlessly, other times it can be temperamental and unresponsive. Having an on-hand help desk to respond to problems when they arise is crucial. Ask any business owner the virtues of having trained service desk technicians who offer guaranteed response times on their side. It’s imperative that your provider offers a transparent service desk process so that they have visibility on support tickets raised and how they should be handled. A clear escalation process – should front-line support not be able to resolve the process – is also an important component of a reliable help desk.
A Managed Services Provider does this by employing the highest standard engineers, technicians and help-desk representatives. This knowledge and skill is accompanied by the latest in technology and trends, and together, it all helps to bring about a quality managed IT service to your business.
A crucial component of a Managed Services Provider is that they have a Network Operations Centre. Our field or systems consultants are constantly researching anomalous activities, making adjustments and ensuring that your organisational productivity and optimal network performance is in-tune. They can often foresee problems before they arise. In the occurrence of a hardware failure or something unforeseen, you can be sure that a MSP will have the skills and temperament to handle any problem in a fast and efficient manner.
A Managed Services Provider can help control the costs of your IT with a flat, monthly fee for service or with a prepaid service option.
While the term MSP may be somewhat generic these days, there are many types of MSPs who deliver specific services or manage specific types of customers. Some of the more common types of solutions include security, storage, desktop, server, hosting, applications and mobile device management. On top of this, Centrix offer communication/IP services, software and hardware products, internet and a host of other services.
There are many things to consider when it comes to choosing the right MSP for your business. We have put together a checklist of key items that you need to consider when assessing, including;
You will often know whether your in-house IT team are using the best and latest technology by the answers to the following questions;
The answers to these questions might help you gauge exactly how your IT is currently being managed and whether or not the technical and technological aspects are up to scratch in this ever-changing, fast-paced business world.
Centrix can help your business in the following areas;
Centrix is all about you! Our philosophy has always been to build client loyalty through great service.
As a Centrix client you are working with a professional, structured and well-resourced organisation.
As a privately owned and independent organisation, founders Eddie Mahdi (Co-founder and Solutions Consultant) and Peter Kelly (Co-founder and Technical Services Director) take personal responsibility and accountability for delivering a high level of service to clients. They are supported by a senior management team covering operations, finance, business development, HR and marketing.
Service and Support team
When you work with Centrix you are supported by a whole team, ranging from client services coordinators, project managers, systems administrators, systems engineers and service desk technicians.
By becoming a Centrix client, your IT systems will be managed seamlessly for you whilst still leaving you with total control and ownership. Your IT; managed by us but powered by you! And all from our Sydney-based service and team.
Our whole process and approach to Managed Services is different to most other companies. Our field consultants regularly visit our clients (and in fact, love doing so), and don’t just pop by when a problem arises. We feel this proactive approach benefits our clients, who are able to rely on Centrix to completely and regularly monitor, maintain and diagnose.
Centrix is partners with the world’s leading global IT brands, including Microsoft, Google, Dell, IBM, HP, Citrix and many, many more.
At Centrix, we pride ourselves on selecting the best of the best. Our support staff and technicians are experienced, qualified and very customer-orientated. Our remote support response is usually only minutes and we can provide onsite assistance or emergency action, if required. Our level of service is greater than that of an in-house IT team as we’re always available, regardless of illness or leave – as we have an entire team and process that isn’t reliant on a single resource or employee.
Does your current IT offer the following standard services?
We believe we are different from the usual Managed Services Providers in Sydney. Not only are we powered by our clients’ needs and agendas, but we see our job as taking away what our clients perceive as their headaches around IT. Our support team will be even more efficient than your in-house IT team, because you will receive a dedicated, service desk representative, a team of qualified technicians, 24/7 monitoring and maintenance and a team who are driven solely to make our clients happy.
Centrix do offer comprehensive prepaid support packages, providing you with a facility to pre-purchase hours of technical expert support. This allows your business access to ad-hoc support not otherwise covered under any existing support agreement. With this said, there are, however, many salient reasons as to why you should consider being on a Managed Services agreement, instead.
IT Managed Services, as opposed to prepaid / ad-hoc support, is based monthly – allowing your business to have an efficient and cost-contained IT support resource. You know exactly how much your IT will cost month-to-month, offering peace of mind and financial surety.
On the surface, it might seem cheaper and more cost-efficient to just access IT help when you need it. Longer term though, and it can become very expensive for your business. For instance;
The benefits of a Managed Services agreement, include;
Centrix provide Managed Services to small, medium and large businesses in Sydney and across Australia. Many of these clients have different offices, sites, branches, warehouses and even international locations. Centrix can deploy any IT or communication system and ensure that it works perfectly between sites and between desktop and mobile devices. Our vast range of product services will mean that your business will get the customised plan that your business needs. Centrix is here for you, not the other way around.
Centrix are lucky in that we have a diverse range of clients, across many different industries and sectors, ranging from financial, engineering, health, legal, travel, distribution, manufacturing, retail and not for profit organisations. To see what our clients have to say about us, click here.
Yes. We have a formal agreement with all of our Managed Services clients to respond to any support queries with an agreed time frame. We also provide transparent reports to all of our clients on response times and also end user satisfaction levels.
Centrix is committed to providing a level of service and dedication to our customers that other Managed Services Providers simply cannot manage. Not only do our clients get a sole, dedicated support team, but our response times are well above industry standards.
In fact, a recent independent survey answered by our clients gave us a 90% approval rating for response times.
“If you’re not sure of your answers to these questions or you have others that need answering, call Centrix
for a free 36-point network health check today on 02 9492 7000
or click here to make an appointment.