What Should I Do If My I.T. Guy Resigns?

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Frustrated businesswoman with stack of folders at officeIt is natural for many business owners to look for a quick fix or an easy solution when they receive the news that they’re IT person is resigning. How will the business be able to manage?

One of the most important things for any business, according to the decision-makers, is having on-hand support. However, many businesses simply rely on one person to handle the IT sides of things. This can often lead to businesses not having a clear view of their IT systems and how they should best be managed.

A resignation is an opportunity to get more visibility into your IT and improve it for optimal performance and management.

If your IT guy resigns, you should:

Arrange Interim Support
Your business still needs to operate, and arranging for an interim solution to manage any immediate IT support needs will give you the time to resource your IT appropriately. An IT Support Services or Managed Services provider has experience across a diverse range of IT platforms and businesses and should be able to provide short-term interim support services giving you the time to source the right solution for ongoing support, management and maintenance of your IT.

Get an independent IT Audit done
This way you have a clear picture of your IT. What are your current weaknesses or vulnerabilities? What work required in the short to mid term? Will certain investments in software/hardware be required? What skills are required to run it? The list goes on and on, and only a comprehensive IT audit can evaluate and answer these questions.

Get an IT budget done
While you’re getting an IT audit, you’re well advised to also get an IT budget in place. Is there are a need for software upgrades? Are you protected from malicious malware? Are your registrations current? What is your current IT expenditure? Will this be sustainable in the short to medium term?

Investigate your options
A resignation of your IT guy can allow your business to investigate other avenues of support. A cost-benefit analysis, in conjunction with an IT budget, is a great way to investigate what other options are out there for you to potentially pursue. Are you expecting growth anytime soon? Have you thought about outsourcing your IT? Will this compare favorably with your current in-house IT? What are the pro’s and cons? Having a whole team manage your IT versus one person obviously allows for a greater breadth and depth of skills. What areas of your current IT are lacking? How will an outsourced I T partner handle availability and responsiveness?, What are the benefits of proactive vs reactive management to the business? How are you able to control the costs of managing your IT? What systems are set-up for monitoring, maintenance and reporting?

Get the right fit
Regardless of whether you hire an internal IT person or engage an outsourced IT partner – it’s important you take the time to do your homework on the partner or staff member you will be working with. Find out details of other companies that work with your potential Managed Services Provider and call for feedback or contact previous employers of potential staff. Ask your prospective resource to tackle an IT task to gauge their level of training and competence. Get a clear picture on how your IT would operate in an ideal world?

Undertake general housekeeping
It’s important that you change your passwords and make sure that your network is up-to-date and secure. The audit will help you evaluate what needs to be changed/updated.

Ask your staff for their opinions
The most important task is to understand the skills your business will need over the next 3 years. Will a single IT guy be able to handle any expected growth? Talk to staff about any frustrations they may have encountered in the past?

If your IT guy resigns, retires or moves on, come and speak to us about undertaking a comprehensive IT audit to help move your business in the right direction.