The 10 signs you need to watch out for with​ ​Managed IT

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Managed ITManaging the technology that runs your business (and its users) is a never-ending task that gets increasingly complex and daunting as your business grows.

Business owners who manage their own IT often don’t realise how much attention this can take away from managing other areas of their business. However tech savvy you are, eventually the management of crucial details such as your growing IT requirements, soon-to-be expiring licenses and so on will require extra resources.

If you have dedicated IT staff you may not be exposed to all that’s required to keep your IT running smoothly. However, you could also be putting your business at risk if your IT staff lacks the expertise to handle major issues such as a security breach or data theft.

Here are 10 signs you need to be concerned about your current IT:

1. Systems aren’t keeping pace with the business. We’ve all heard the saying “If it ain’t broke, don’t fix it.” Constantly trying out new technologies can harm your business. If what you have right now still works, then by all means stick with it. If it’s flexible enough to adapt to your growing needs, you really have nothing to worry about. But if you think the technology or technologies you are using are the ones keeping you from growing your business, then it’s time to change your strategy.

2. Customer complaints. Receiving one complaint after another is a red flag you shouldn’t be ignoring. It could be because your data is not being handled in the right way, is not being passed onto the right departments or your reporting systems aren’t working well. Or, the technologies that run your business can no longer support the demands of your customers. Either way, these problems can be prevented if you invest in the right technology, and have the right systems in place to handle the demands.

3. You are being faced with unexpected IT expenses. Inadequate IT planning results in poor requirements definition, wrong tech investments and lack of foresight and forward planning. Although unplanned IT-related expenses are not entirely avoidable, they can be minimised if IT costs are accurately estimated and effectively managed. For this, you need the high-level knowledge of IT experts.

4. Data is being lost. Most instances of data loss are related to the way you save, share, and handle your data.  Do you have a system that encrypts your data before it is sent to a backup storage? Do you have reliable spam, anti-virus, and malware protection? Are you controlling user access to data? If you are losing data, chances are you don’t have safety nets or they are failing.

5. Slow resolution or IT support for issues. Your IT staff could be swamped with their everyday tasks that’s why issues are not resolved right away or are falling through the cracks.

6. Lost productivity. Low productivity in the workplace can be traced back to low employee morale. What causes low employee morale? It could be your slow Internet connectivity, applications constantly crashing, outdated systems or a combination of IT-related issues that waste time and drains the energy of your employees. If these issues remain unresolved, your business may not grow and you may lose your high-performers.

7. There’s no plan for growth. Your IT supports your business goals and your growth.  If your IT strategy is not adequate or not aligned with your goals, you may just be wasting your money.

8. There’s no safety net, disaster recovery or backup strategy should disaster strike. We constantly emphasize the need for every business to prepare for worst-case scenarios. Being a small business is not an excuse not to develop a disaster and backup plan as disaster could happen to anyone, anytime. Your disaster recovery plan should be created and tested by experts who have a thorough understanding of your business operations – consider all the possible aspects that could go wrong and identify all the viable solutions to the problems being considered.

9. Your IT Team isn’t up to date on the latest technology and systems. Hiring IT staff is only one piece of the puzzle. Unless you have relationships and training programs with key vendors, and have a system to keep track of new innovations and understand them, you could be missing out on important developments that could improve your business.  Similarly, you may also not be aware of new security threats and bugs and how they can be prevented from impacting your business.

10. You are always bringing in outside help to fix problems that could have been detected earlier. Your IT support might be focused on ad hoc issue resolution, instead of preventive maintenance. So by the time a problem blows up, you have no other choice but to get outside help to fix the problem. This can greatly impact your budget, not to mention your employees’ morale.

If you are currently dealing with any of the situations mentioned, it’s time to consider your managed IT services option.

Managed IT is a cost-effective way to make more of your current resources, increase productivity for everyone, and achieve your technology goals.

Have a managed IT provider take a look at your technology and pinpoint areas of concern.

Contact us for free expert IT consultation.