Make the move to smart telephony

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IP TelephonyInternet Protocol (IP) telephony is the way of the future. This emerging communications system is widely embraced by many businesses globally, not only for the long-term savings they gain in management, maintenance and phone call costs, but likewise for its functionality, scalability and ability to support an expanding workspace.

Although the plain, old telephone system (POTS) is far from being obsolete, there’s no doubt it can no longer cope with the rapid technological changes and the growing demands of most businesses in terms of flexibility and productivity for their staff.

Hence, upgrading to a modern, communications system is inevitable even for small business owners.

How IP Telephony works

An IP telephone service digitises calls into data and transmits them over data lines or the internet instead of through traditional telephone lines.

The IP-based telephone system is the most popular example of a IP telephone service as it uses the standard Internet Protocol data networks and methods to transmit voice conversations and other forms of information (data and video) more efficiently. It’s packed with smart features like:

  • Enhanced call centre functions including call routing and queuing, call time tracking and user log in/log off.
  • Data encryption to secure data from network security threats.
  • Hot-desking capability to support mobile staff within the office, so they can keep their direct numbers and voicemails.
  • Remote connection for staff so they can be as effective on the road as they are in the office.
  • Uniformed dial plans that provide enterprise-wide extension dialling and consolidated user directories.
  • Enterprise-wide in-house voice conferencing.
  • Uniformed access to voicemail and unified messaging.

On-Premise vs Managed/Hosted IP Telephony

When considering the right solution for your business, it’s important to know your options and how each meets your communication needs.

On-Premise Solution

Pros:

  1. Potentially lower ongoing costs
  2. No risk of fee increases
  3. You have control and flexibility of your equipment

Cons:

  1. Higher setup costs
  2. Undefined long-term maintenance costs
  3. Every upgrade increases the complexity you have to manage yourself

Managed/Hosted Solution

Pros:

  1. Lower setup cost
  2. No maintenance costs
  3. Provider shoulders all the risk, work and complexity
  4. Service provider may have more resources to implement a solution you could not afford to do yourself

Cons

  1. Potentially higher ongoing service provider costs
  2. Your provider may not be able to precisely match your needs

Choosing the right system for your business

A service provider can offer various options you can mix and match to best suit your needs and budget, whether you require small business IT services or large-scale solutions. Keep in mind that different configurations offer different advantages, so do your research and ask questions.

Always consider the long term costs of managing the system, training your staff, and paying ongoing fees, as well as the immediate up-front costs.

With IT managed services and specialised IT services available Sydney-wide, Centrix can help you source, select and service any communications assets/services your business might require. Talk to us today about:

  • On-Premise IP telephony (PABX)
  • Hosted or managed IP telephony (PABX)
  • Unified communications solutions such as integrated voice mail, messaging, faxing to desktop – all integrated into your IT network
  • Managed WAN or private IP networks
  • Internet access including mobile broadband
  • Voice services including fixed line, mobiles and IP
  • Video conferencing
  • Data security and content management