Case study – Solving IT growing pains for a travel company

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BackgroundSolving IT growing pains for a travel company

The Travel Authority (TTA) are an established and growing corporate Travel Agency with offices in Sydney, Perth, Central Coast and Sydney’s Northern Beaches.

In 2012 TTA had outgrown their existing IT infrastructure.  Their IT platforms were overloaded, causing IT issues, lost productivity and their data was at risk.

TTA’s IT provider advised the only way to move forward was to invest in a costly server upgrade, which prompted TTA to seek a second option. TTA contacted Centrix and requested a consultation to discuss alternate options for their future IT growth.

The Solution

Given the urgency to fix TTA’s IT, Centrix responded by immediately completing a network audit of TTA’s network, and reported back with a list of recommendations. It was determined that TTA did not have an adequate backup and recovery solution leaving the business completely vulnerable.

Along with implementing a new and suitable backup solution, Centrix also migrated TTA’s email platform to Microsoft Office 365. This reduced the need for a dedicated in-house mail server and provided TTA with a platform that was cost effective and easily scalable, which suited their multiple locations. Centrix also consolidated two in-house servers into one, reducing maintenance load and ongoing costs.

Centrix now provide TTA with help desk support, ongoing system administration and full management of their IT infrastructure. Centrix have a wide range of skills and experience with the line of business applications for the Travel Industry, which is a huge benefit to TTA.

The results

TTA now have more efficient and stable IT infrastructure and have maximised their existing investments, eliminating the requirement for an unnecessary total infrastructure refresh. TTA have also benefited by consolidating hardware, and gained business efficiencies by migrating to software that better suited their business structure.

What the client says

“We fully understand that IT is a necessity. IT is such a big part of what we do. There was no question we needed it. We were wary because of our previous experience, we weren’t as easily sold to.

Since engaging Centrix we’ve experienced a complete turnaround with our IT and complete peace of mind.  In 10 years we have never had as few issues with our IT since engaging them.

We were surprised by the level of competence, not just from Eddie who I dealt with during the sales process, but from every single person that we speak to.  The high level of professionalism from the word go runs through every contact we have with them. They deliver exactly on what they promise.  Being in business ourselves and in the service industry we recognise how important it is.

Centrix know what they are doing, they are professional. Before we engaged them I contacted current customers to see what they had to say. The comment that stuck with me from one of their customers was “they are the nicest and most honest people you’ll ever deal with”. It’s always stuck in mind and it’s exactly true. They are doing a great job and they are competent – they exceed the expectations which is so important for any business who relies on IT as much as we do.”  Peter Hosper, Managing Director, The Travel Authority

From tailored managed IT services to innovative IT services in Sydney, contact Centrix if you need help to manage your growing IT needs.