Case study – Improving the IT support for a marketing business

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IT support case study - Permission marketingBackground

Permission are a leading Digital Marketing company focusing on developing unique brands. In 2011 Permission Marketing started looking for a better IT partner to help support their operations. They had been working with another IT company who were not meeting their needs. Permission  were unhappy with the response times received and didn’t feel as though the company was providing any great value to their business.

The Solution

With leading experience in IT managed services and IT outsourcing services Sydney-wide, Centrix completed a comprehensive network audit on Permission Marketing’s IT infrastructure and implemented their Synergy Managed IT Package, which included:

    • Real time 24×7 monitoring of all systems
    • Guaranteed response times on service requests
    • A reoccurring proactive onsite system administration visit
    • A dedicated support team
    • Transparent reporting of all work completed
    • Daily backup monitoring
    • Monthly health reports

The Results

Permission Marketing now have consistent and reliable IT support including 24×7 network monitoring, responsive support desk support and a fortnightly onsite system administration visit. With both proactive and reactive measures in place Centrix has taken away the pain of managing and supporting Permission Marketing’s technology.

“With Centrix there is a far greater perception that someone is looking after our IT. The timeliness of response is much better. I feel like someone looks after our network and the onus isn’t on me to alert anyone and make them fix it.” Rick Merten, Permission Marketing

More from the client

“We’ve had the same primary technician since we joined Centrix in  2011. Given the volume of turnover we had with the last provider this was a great surprise. We initially agreed on the process and they’ve stuck to that. Over time they haven’t tried to change it. They’ve not tried to put a more junior person on our account.  Their dedication to keeping things running and moving has been a pleasant surprise. I would definitely recommend Centrix. They do what they say they are going to do and they’ve got the right commitment”.

Rick Merten, Permission Marketing